Client Stories

Jacqueline Wales

Symes Amputee

“I was seven years old when I had my Symes amputation in 1947. At that time, I got around with a ‘peg leg’ until I was 18 years old when I was fitted with a wooden prosthesis. In 1972, I was then introduced to Trevor Jones and David Howells, who was at the time Trevor’s apprentice.

As a young woman with a Symes amputation, having a prosthetic that was cosmetically to my liking was as important as functionality and comfort. This served to be challenging for David and APC, but a challenge he was willing to accept (although at times David was probably despaired when he saw me coming through the door). APC never, ever gave up on me and would always try to find a workable solution that I would be happy with. To this day, my requirements have never changed.

In 2017, I had a below the knee amputation due to problems with my leg including thinning skin, muscle wasting away and infection. The surgery was going to make walking easier for me and David was in contact with my surgeon throughout the entire process. This presented a whole new set of challenges for David and his team as I had to go through and get used to an entirely different prosthetic and way of walking. To this day, David and his team, including the front desk who are equally important, have been wonderful and always greeting me with a smile and genuine welcoming. This is significant, especially during times when you aren’t feeling your best.

I couldn’t have asked for a better support team than what APC has given us over the many years I have been going to them.”

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