We contact you to provide an update on measures being taken by APC Prosthetics to deal with the current COVID-19 virus concern.
Firstly, it is important to announce that we have just been advised by the Federal Health Minister, Greg Hunt, that prosthetic/amputee services are considered essential services. Subsequently we ask all of our clients to continue with their current treatment plans and current involvement with APC. The exception being if you are experiencing cold/flu like symptoms, or need to follow self-isolation protocols. If this does occur, please speak with our administration/reception team to discuss the deferment of your treatment. We will attempt to prioritise the completion of your care at a later date.
Our primary focus is to ensure the health and well-being of our staff and our clients. To this end, we have followed the health authority guidelines and protocols. We are focusing on :-
- Hygiene – In line with best practice
- Social distancing recommendations – To minimise any risk of potential transmission
- Isolation of any staff member displaying cold or flu symptoms – Zero risk objective
These measures may mean a slight change of procedures when you visit the APC clinics, but won’t impact your treatment. We will continue to monitor the recommendations of the authorities and respond accordingly to ensure your health and peace of mind. The situation continues to evolve, but we have a dedicated team who are focusing solely on managing this complicated situation. Rest assured we will act conservatively to ensure the absolute safety of our clients.
From Monday 23rd March, we will be adjusting our work rosters and working in isolated independent split teams at selected APC locations. We are doing this to ensure continuity of services to our clients at all locations should any of our team be exposed to the virus.
Our services will continue to be available, and our clinics open. Continuity of service is important at this time. We will continue to monitor the situation closely and keep our clients and partners updated. If this status changes, we will immediately advise.
The team at APC are committed to the care of the local amputee community, and will do our best to meet your needs in this unusual time. If you have any concerns or queries, please do not hesitate to contact us.